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Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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Are you there?? I need help using my swissbit usb stick,

Customer Question

hello are you there?
JA: No. I'm the Technician's Assistant.
Customer: ? I need help using my swissbit usb stick
JA: What's the make/model of your device? How old is it?
Customer: good question it wont open so how can I tell
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i have an new computer as of Friday with a new windows operation system
JA: Anything else you want the electronics expert to know before I connect you?
Customer: when i plug it in it says i don't have administrative permission
Submitted: 1 month ago.
Category: Computer Hardware
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 month ago.
i am now concerned that i will not be answered
Customer: replied 1 month ago.
if i don't hear from someone i will contack the creditcard company and cancel this payent
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

It maybe corrupt, are there files on here that you need or can it be formatted?

Have you tried different usb port and computers?

Customer: replied 1 month ago.
i have tried both usb ports
Expert:  Cody replied 1 month ago.

do you need the files off of it?

Customer: replied 1 month ago.
i need files on the drive
Expert:  Cody replied 1 month ago.

I'll see if someone has an idea to recovery these.

Customer: replied 1 month ago.
it recognizes the drive but tells me i don't have administrative permission to run it. i own this machine
Customer: replied 1 month ago.
i need help
Customer: replied 1 month ago.
I will be contacting the credit card company to cancel this payment...
Expert:  arsufi2002 replied 1 month ago.

Hi,

My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your next active expert..

Please let me know when you are back..

Expert:  arsufi2002 replied 1 month ago.

We can work on the issue if you can come online

Customer: replied 30 days ago.
I was not able to continue with your service. It took to long and I had other things to do.
The problem is not fixed yet. I believe this issue is due to upgrading from Windows xp to Windows 10
Expert:  arsufi2002 replied 30 days ago.

Thanks for the reply..

There is nothing like USB works on one OS won't work in other windows version. USB stick should work in all Windows versions. Your post points that its due to permission problem the USB device is not being accessed..

It would be helpful if i can check the issue via remote session..

You may also mention what happens when you perform below steps

  1. Connect USB device to computer
  2. Open My Computer
  3. Check it displays your USB device. If so, right click device > Click Open

Can you open USB drive this way..

Please reply

Thanks