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Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 187
Experience:  Working to keep PC-type computers working since 1988.
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I bought a scandisk micro sd card for filming HD movies. To

Customer Question

I bought a scandisk micro sd card for filming HD movies. To my surprise these videos are not playing. Why?
JA: What kind of computer do you have?
Customer: ASUSX553S
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: I need to have these videos playing, because I recorded for some guests and now they are no playing. The files show only numbers
Submitted: 2 months ago.
Category: Computer Hardware
Expert:  Kevin T replied 2 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 2 months ago.

What are you playing them on? What device?

Customer: replied 2 months ago.
I recorded them on a HD video camera. I inserted the Scandisk MicroSD card in the adapter and inserted this in the laptop as I did with others. To my surpise it will not play the video.
Expert:  Kevin T replied 2 months ago.

Ok - we are not affialted with the company that made the camera but I can help.

We need to get a player with the correct codec. What OS are you running?

Customer: replied 2 months ago.
win10
Customer: replied 2 months ago.
Kevin it's windows 10
Customer: replied 2 months ago.
I have to go and pickup some guests, so is it possible for you to send the link to the player with the right codec at my email address for me?
Expert:  Kevin T replied 2 months ago.

Do you know what type of files they are?

Customer: replied 2 months ago.
no
Customer: replied 2 months ago.
I think I see MOV
Expert:  Kevin T replied 2 months ago.

Could I connect and resolve this for you?