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Joseph Varner
Joseph Varner,
Category: Computer Hardware
Satisfied Customers: 59
Experience:  Enterprise Support Specialist at Arthur J Gallagher
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Asus laptop crashed screen has Aptio setup utility please

Customer Question

Asus laptop crashed screen has Aptio setup utility please help
Submitted: 4 months ago.
Category: Computer Hardware
Expert:  technicalcat replied 4 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What is the MODEL of this laptop?

Customer: replied 4 months ago.

Where will I find that?

Expert:  technicalcat replied 4 months ago.

You should find model information on the bottom of the computer.

Customer: replied 4 months ago.

Q550lfbb17t07

+

Expert:  technicalcat replied 4 months ago.

Hello, do you still need assistance with this problem?

Customer: replied 4 months ago.

Yes, where is my answer please?

Customer: replied 4 months ago.

Yes, where is my answer?

Expert:  technicalcat replied 4 months ago.

OK. I sent you an offer for phone support, as that would be much easier for this type of problem. We need to navigate the BIOS , and make a lot of troubleshooting steps. Would you like phone support? If so, please let me know. If not , please try the steps below as best you can, and let me know the results. Thanks.

  1. Boot your computer up and wait for it to boot into the Aptio Setup Utility.
  2. Once in the Aptio Setup Utility, navigate to the Security
  3. Expand the Secure Boot menu section and disable Secure Boot.
  4. Navigate to the Save & Exit tab, save your changes, exit the Aptio Setup Utility, restart your computer and wait for it to boot into the utility once again.
  5. Navigate to the Boot
  6. Disable Secure Boot and Fast Boot
  7. Enable CSM (Compatibility Support Module).
  8. Navigate to the Save & Exit tab, save your changes, exit
Customer: replied 4 months ago.

I tried this myself before paying you, it does not woork, can you give me another answer now, pleas please, I can't afford any more paid help,, thanks, jeanie

Expert:  technicalcat replied 4 months ago.

I will opt your question out to other experts that may have other ideas. Another expert will be with you soon. thanks.

Customer: replied 4 months ago.

I will wait another few hours before I rate you, hope you can fix my problem by then, I don't want to request my money back or give u a bad rating

Expert:  Joseph Varner replied 4 months ago.

Hi there, my name is ***** ***** I am happy to assist!

I reviewed the problem and what was done thus far, and in researching, it looks like a common issue for this model of Asus laptop.

One fix that seems to work for some of those laptops is the following:

1/ Select the Boot menu in the Aptio setup utility, select 'Launch CSM' and change to enable
2/ Select the Security menu n the Aptio setup utility, select 'secure Boot Control' and change to disable
3/ Select Save & Exit and press 'yes'
4/ Hold down the power button until the unit switches power off completely
5/ Switch back on and continually press the F9 button for about ten seconds; this should now allow the unit to boot up into the Windows Recovery menu
6/ Select 'Advanced Start Up' and wait until the recovery menu appears
7/ Select ' Advanced Options'
8/ Select 'System Restore' and select a date prior to when the problem occured

See if this works and let me know. In my research, in some cases the user had to reach out to Asus for direct repair.