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Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
What is the MODEL of this laptop?
Where will I find that?
You should find model information on the bottom of the computer.
Hello, do you still need assistance with this problem?
Yes, where is my answer please?
Yes, where is my answer?
OK. I sent you an offer for phone support, as that would be much easier for this type of problem. We need to navigate the BIOS , and make a lot of troubleshooting steps. Would you like phone support? If so, please let me know. If not , please try the steps below as best you can, and let me know the results. Thanks.
I tried this myself before paying you, it does not woork, can you give me another answer now, pleas please, I can't afford any more paid help,, thanks, jeanie
I will opt your question out to other experts that may have other ideas. Another expert will be with you soon. thanks.
I will wait another few hours before I rate you, hope you can fix my problem by then, I don't want to request my money back or give u a bad rating
Hi there, my name is ***** ***** I am happy to assist!
I reviewed the problem and what was done thus far, and in researching, it looks like a common issue for this model of Asus laptop.
One fix that seems to work for some of those laptops is the following:
1/ Select the Boot menu in the Aptio setup utility, select 'Launch CSM' and change to enable2/ Select the Security menu n the Aptio setup utility, select 'secure Boot Control' and change to disable3/ Select Save & Exit and press 'yes'4/ Hold down the power button until the unit switches power off completely5/ Switch back on and continually press the F9 button for about ten seconds; this should now allow the unit to boot up into the Windows Recovery menu6/ Select 'Advanced Start Up' and wait until the recovery menu appears7/ Select ' Advanced Options'8/ Select 'System Restore' and select a date prior to when the problem occured
See if this works and let me know. In my research, in some cases the user had to reach out to Asus for direct repair.