My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is the model of the Logitech remote please?
You can reply to me here by typing in the box below please.
I am sorry about those, they are only optional additional service offers in case you need them.
Try a reboot of the remote by pressing and holding the Off button at the top of the remote for approximately 15 seconds.
If this does not resolve the issue we recommend performing a factory reset of your remote, then downloading your configuration again using the MyHarmony desktop software.
did that work for you?