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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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I have a new logitech remote and it is not working. I have 2

Customer Question

i have a new logitech remote and it is not working. I have 2 actually. checked batteries. Not working on my new laptop or my pc
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: laptop is dell inspiron
JA: Have you installed any updates recently?
Customer: think latest but how do i check. lap top brand new - has office 2016
JA: Anything else you want the computer expert to know before I connect you?
Customer: where do i check for windows version
Submitted: 1 month ago.
Category: Computer Hardware
Expert:  Randy Computer Tech replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the model of the Logitech remote please?

You can reply to me here by typing in the box below please.

Customer: replied 1 month ago.
I can't see the model on the remote easily...looks like G oou14
Customer: replied 1 month ago.
no please cancel this order - not liking the process, popups
Expert:  Randy Computer Tech replied 1 month ago.

I am sorry about those, they are only optional additional service offers in case you need them.

Try a reboot of the remote by pressing and holding the Off button at the top of the remote for approximately 15 seconds.

If this does not resolve the issue we recommend performing a factory reset of your remote, then downloading your configuration again using the MyHarmony desktop software.

  1. Press and hold both the Menu button (located above Channel Up) and the Off button for approximately 20 seconds. You will see a remote with a circular arrow.
  2. Sign into your account using the desktop software.
  3. Connect the remote to your computer using the supplied USB cable.
  4. Select your remote from the Remote Gallery.
  • Harmony Ultimate One or Touch: Press Sync in the upper right corner.
  • Harmony Elite or Ultimate: Press Remote and hub troubleshooting.
Expert:  Randy Computer Tech replied 1 month ago.

did that work for you?