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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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I can't connect my camera, Dell Windows 10, No this is a new

Customer Question

I can't connect my camera
JA: What kind of computer do you have?
Customer: Dell Windows 10
JA: Have you installed any updates recently?
Customer: No this is a new computer
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Computer Hardware
Expert:  John replied 1 month ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Is this a web camera ?

What is the make and model of the camera?

Thank you

Note : - If you are getting pop up message regarding secure remote assistance offer you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 1 month ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Customer: replied 1 month ago.
LOGITECH C525 webcam
Expert:  John replied 1 month ago.

Thank you.Please give me a moment to see its compatibility with windows 10.

Expert:  John replied 1 month ago.

camera seems to be compatible with windows 10.

Is the camera connected to the windows 10 PC now?

Customer: replied 1 month ago.
I don't know
Expert:  John replied 1 month ago.

Is it connected to the windows 10 PC using the USB cable ?

Customer: replied 1 month ago.
Expert:  John replied 1 month ago.

OK

By default the driver for the camera installs automatically so you do not need to install any specific driver.

On which application are you trying to use this web cam,Is it for skype ?

Expert:  John replied 1 month ago.

Did you see my above reply if so please answer to my question.

Thank you.

Expert:  John replied 1 month ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  michelleclive replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know when you could be online.