Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.
Is this a web camera ?
What is the make and model of the camera?
Note : - If you are getting pop up message regarding secure remote assistance offer you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.
Please answer my above questions so that i can help you better.
Reply using the box below
Thank you.Please give me a moment to see its compatibility with windows 10.
camera seems to be compatible with windows 10.
Is the camera connected to the windows 10 PC now?
Is it connected to the windows 10 PC using the USB cable ?
By default the driver for the camera installs automatically so you do not need to install any specific driver.
On which application are you trying to use this web cam,Is it for skype ?
Did you see my above reply if so please answer to my question.
Checking to see whether you still need help.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
let me know when you could be online.