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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 206
Experience:  Working to keep PC-type computers working since 1988.
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Problem - I was told to buy a new mouse (a M325) to replace

Customer Question

Problem - I was told to buy a new mouse (a M325) to replace a suspect M505, and now (after many other problems on my laptop I have no drivers for either?
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: A lRGE hp pAVILLION
JA: Have you installed any updates recently?
Customer: yes - I have had the PCDoctors here twice
JA: Anything else you want the computer expert to know before I connect you?
Customer: They also installed a program ESet - to do with more banking security, and I'm having trouble to get past it - secure is not quite the word. . . Thanks
Submitted: 7 months ago.
Category: Computer Hardware
Expert:  technicalcat replied 7 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What is the problem with the mouse? Does it not respond?

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