I'm sorry about the issue. What happens when you go to that Amazon website on the computer? What does it show? Does it let you enter the code at that website on the computer?
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Does the TV show you a code?
Also, does your laptop have Windows XP, Vista, or 7 or 8 or 10?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,