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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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I am trying to purchase a movie on my TV. my TV screen said

Customer Question

I am trying to purchase a movie on my TV. my TV screen said to go to www.amazon.com/myTV and enter code. I did and nothing happened. Please help.
JA: What kind of computer do you have?
Customer: a dy intel laptop
JA: Have you installed any updates recently?
Customer: I just had a tech person here yesterday...not sure he did.
JA: Anything else you want the computer expert to know before I connect you?
Customer: not that I can think of
Submitted: 1 month ago.
Category: Computer Hardware
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What happens when you go to that Amazon website on the computer? What does it show? Does it let you enter the code at that website on the computer?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Does the TV show you a code?

Also, does your laptop have Windows XP, Vista, or 7 or 8 or 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,