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Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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Our new monitor (bought today) - K202HQL - was working fine

Customer Question

Our new monitor (bought today) - K202HQL - was working fine then my wife left the aol page and the monitor screen went blank with a blue color tint. how does she get the picture back? She can get to the OCD controls but the cursor will not appear on the small control screen. How do you navigate on the OCD screen and can this restore her picture?
JA: What's the make/model of your device? How old is it?
Customer: Model K202HQL and it was purchased this morning.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Havent been able to do anything as we dont know how to navigate on the ocd screen page
JA: Anything else you want the electronics expert to know before I connect you?
Customer: That should cover it. the picture was fine then the screen suddenly went blue.
Submitted: 1 month ago.
Category: Computer Hardware
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

If you unplug the cable from the monitor to the computer, what happens on the display?