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Ask Dustin Your Own Question
Dustin, Senior Technician
Category: Computer Hardware
Satisfied Customers: 13118
Experience:  Since the Tandy II Ive been utilizing and repairing hardware components. Also worked in The US Army as A Network Switching Systems Operator/Controller
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I have plugged my connector into the USB port. How do I get

Customer Question

I have plugged my connector into the USB port. How do I get the mouse to work?
JA: What's the make and model of your computer? Have you had problems with the USB port in the past?
Customer: No, it is an old HP Pavilion dv5 which originally had Windows 7 and has been updated to Windows 10.
JA: Have you installed any updates recently?
Customer: I think Windows has.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Computer Hardware
Expert:  Dustin replied 8 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 8 months ago.

What is the name brand and model of the mouse you are trying to sync?

Customer: replied 8 months ago.
Customer: replied 8 months ago.
I would rather do this myself
Expert:  Dustin replied 8 months ago.

Do you have the box or package for the logitech mouse? if so, please locate the model number so I can help you connect and use the mouse with specific information.

Thank you,

Dustin S

Customer: replied 8 months ago.
M310 XL
Expert:  Dustin replied 8 months ago.

Thank you.

From this page, we need to download the logitech connection utility, and also the setpoint software.

Once downloaded, install both pieces of software.

Then, this page will show you how to use the connecting software to connect the mouse to your computer.

If you get stuck or run into any issues at all, let me know.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied. If you do not submit a rating, I am in no way credited for my time. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 8 months ago.
How long does the download take?
Expert:  Dustin replied 8 months ago.

It shouldnt take more then a few minutes.. Unless you have slow internet.

After it download, you need to open your download folder and install it~

Customer: replied 8 months ago.
This is slow, Logitech support with blue icon has been flashing for quite a while
Customer: replied 8 months ago.
Dustin, I am waiting for an answer to my last question
Expert:  Dustin replied 8 months ago.

Which of the two apps have you tried to install?

Did you install the connection utility as of yet?

Customer: replied 8 months ago.
I clicked the link to Download M310 XL. Is that correct or am I downloading the wrong product?
Expert:  Dustin replied 8 months ago.

On that product page there were two programs.

One program was called "Setpoint"

Another program was called " Connection utility"

Mainly, its the connection utility we need to download, and then install. So lets focus on that one for now.

Customer: replied 8 months ago.
Should I cancel download I told you about?
Expert:  Dustin replied 8 months ago.

It wouldnt hurt to cancel it.. And then lets make sure from the downloads page, that we download the connection manager file.

Thank you,

Dustin S

Customer: replied 8 months ago.
I think what I did was download Setpoint without doing the Utility Connection first. I am in the Knowledge Base page. Which choice is Utility Connectipn?
Expert:  Dustin replied 8 months ago.

This page, h as a direct download link for the connection utility. The download button is orange~

Customer: replied 8 months ago.
Have done that
Expert:  Dustin replied 8 months ago.

My apologies for the delay, I didnt see your reply come through earlier before I went on my afternoon break.

If you still have time to pursue this today, let me know and we can continue.. Otherwise, we can schedule for another time.

Dustin S

Customer: replied 8 months ago.
After doing the Utility download, I clicked the Customizing my M310 with Logitech software(Setpoint) link and then I clicked the link to Download from M310 Downloads
Page yesterday. By the time it finished, I had to take my wife somewhere. This morning, I went into my Programs Directory and I did not find an entry for Logitech. So, Setpoint download did not work. Please explain
Expert:  Dustin replied 8 months ago.

Its hard for me to explain whats blocking the install since I cant see your computer or the screen.

It could be an over protective antivirus.. It could be some conflict with your user profile. It could be damage caused by a current virus, or a previous virus that was removed.

How about this, I will send you an offer for remote support / screen sharing at a reduced cost, that way I can connect and try to get this working for you directly and personally, on screen.

If I am unsuccessful, y ou would be entitled to a full refund..

If you would like to try that accept the offer, otherwise.

Reject the offer and we can go from there.

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