Hello, my name is ***** ***** I will be the expert assisting you this afternoon.
Give me just a moment to review your question and we will get started!
I'm sorry to hear about your monitor! Usually, this means that the monitor is not receiving a signal from the computer. Has this worked before or is this new?
Try resetting the monitor for me. Unplug the monitor from the computer itself, and also unplug it from the power outlet. Press the power button the monitor for about 10 seconds. Let the monitor sit for about 2 minutes. Then, plug it all back in and see if you can get the screen to load up.
Yes. This clears the static electricity out of the monitor.
Take your time. Don't worry about it.
Does it show anything before it goes into save mode?
But nothing as far as the brand of the computer, I am guessing.
Normally, as a computer technician, I would try a different monitor or try the monitor on another working PC. This would tell me if it was an issue isolated to the monitor or the PC. If it is the monitor, then the obvious fix would be to replace it. If it is the PC, then the issue would be with the graphics card inside the PC or graphics integrated on the motherboard.
Do you have the ability to try this monitor on a different PC or try another monitor?
No, those USB ports sort of extend your USB capacity on your computer. You can use those to charge phones and hook up other devices but not the monitor itself.
You could also try using another video cable if you have one.
Another issue could be the power supply on the computer itself. Sometimes the power supply isn't powerful enough to keep the newer monitors running. It could be a setting within the PC itself as well, but that does no good if you can't even get to your desktop to look for the settings.
If you unplug JUST the cable going from the monitor to the computer and turn the power on the monitor off an on, do you get anything on the screen?
At the very least your monitor itself is okay if you are getting the "check signal cable". The issue is now narrowed down to from the cable to the computer! I know that doesn't narrow it down enough but at least we know the monitor is okay.
I actually completely understand what you are talking about. IF it is, in fact, an issue with the PC, you can still keep the computer going. You would probably just have to get a legacy graphics card, which isn't hard to do.
If you want, I can opt out of this question and give another expert a chance to give you a second opinion. We want to make sure that you are taken care of here at Just Answer and although I am almost certain it has to do with the PC or cable, maybe another technician would have a different approach and may be able to get it working for you.
I'm not sure if there is a way to do that. I think I will opt out and let another expert have a go. This isn't at additional cost to you at all. Stand by and thank you!
I am Pete, and I'll be happy to assist you further with this.
First, is it possible for you to test the computer with another monitor or a TV to check if it stays on and shows a good picture there?
As long as it accepts the connection it should be compatible (e.g. if it has a VGA socket)
I waited 30 minutes for you to reply to me...!
Did you get my response?
If the button is sticking down then removing it should help.
The monitor should be attached when the computer is booted up so that the computer can detect it.
Is there anything else I can help you with today?