Ask Computer Hardware Questions and Get Answers ASAP
Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me the model number of your monitor?
The first thing I would suggest is removing the power cord from the back of the monitor for 60 seconds.
Then plug it back in and power it on. The monitor should have a set of button controls, one of which should allow
you to open a menu.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
What version of Windows do you have on the computer?
Try this. Hold down the Windows logo key (just to the left of the spacebar) and press P.
While holding down the Windows key, press P until Extend is selected
and then release both keys.
The Extend option enlarges your desktop to both screens.
Thank you. Can you tell me the model number of the monitor? It should have a label on the back.
Can I connect to your machine and take a look?
I'm not coming up with anything for that number.
Can I connect to your computer and take a look?
Lenovo made dozens of models of Thinkvision monitors.
I understand about not being able to connect, but I have no idea what kind of computer you're using or version of Windows
and I don't know anything about the monitor except who made it.
Have you restarted the computer?
Please do. You should have email from JustAnswer saying I responded.
Open one of those and click on the View Response box and it will return you to this page.
OK. Thank you. I'll still be online when you return.