Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
I'm sorry about the issue. I will help you with this.
- Can you please click on Finder, then click on Documents, etc., then look for your Adobe Illustrator files, then copy and paste files to the external Maxtor device (which should show on the left in Finder or on the Desktop screen.)
Please reply at the box below to continue. Thank you,
I'm sorry. I do not see any message you sent @ 11:41 AM on this web page (you can scroll up /down this web page to see the whole conversation history.) Did you email instead? (You would communicate at this web page.)
No problem. We are refunding this per your request. If you still need help with this issue later, and/or with any other computer question / issue in the future, please come back any time as you wish; we guarantee our service. Thank you for the update.