Hi there and welcome
Can you connect it to a different usb port on the computer and tell me please if it is then detected
Can you right click on the windows start button bottom right and click on Disk Management
Do you then see the disk listed there?
yes, still waiting on the results of the instructions I gave you
are you still working with me on this?
The instructions will only take a minute to do, and it has been 20 minutes since you replied to the instructions with "you there?"
Sorry only thing received from you is "you there"
I will repeat what I am waiting on you to do
Nothing has been received.... can you please just respond to the instructions?
Can you power off the computer and disconnect the driveRemove the power cable and then hold the power button in for 60 seconds then release.
Power on the computer and when windows has loaded, then connect the drive and tell me if it is connected
USB drives all use the windows drivers built in.
No just that, but the full instructions I gave
I will repeat
power off the computer and disconnect the driveRemove the power cable and then hold the power button in for 60 seconds then release.
Do you have another computer available there?
ok, connect it to that computer, is it being detected on that one?
Now connect it back up to the other computer
Right click Start, and choose Device manager
Tell me if you see any devices listed under Other Devices or with a ! next to it.
ok, when you are back, right click on Intel Turbo Boost Technology Driver
Select uninstall, reboot and tell me if the drive is detected please.