Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please clarify to me the actual problem? Is it your external hard drive that is no longer turning on when you attach it to your computer?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. In this case, the very first thing to look at or check is the connecting cable. Please remove the cable from the external drive, then gently but firmly plug it back to the drive. Make sure that it is firmly attached or inserted to the drive to make the necessary contact.
Then plug it to your laptop's main USB slot. Do not plug it into any USB hub, but into a USB slot on the sides of your laptop.
If your laptop has multiple USB ports/slots, try inserting the drive to another USB port where it usually is inserted. See if Windows detects the drive this time.
If not, then you need to buy a new USB cable that is compatible with your external drive. By compatible, I mean a USB cable that will fit in to the external drive's port.
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You just need a new USB cable or cord for the external drive. This depends on the model and manufacturer of your external drive.
What is the make and model of your external hard drive?
What is the brand? Is it Seagate? Iomega?
Thank you for that information. Give me a moment to check the compatible cable for this drive.
So this external hard drive has its own power adapter. Since the drive is no longer turning ON, then definitely, the problem is the power adapter. If the drive is turning ON but cannot be detected by the computer, then the problem is the USB cable.
So I suggest that you buy the power adapter for the drive first.
Here is a sample listing where you can buy it:
And this one:
They are the same adapters, 12V, the only difference is the number of pins.
You're welcome. Please make sure to order the right one. It your wall socket has 3 holes, then order the one with 3 pins. Otherwise, order the one with 2 pins.
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