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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 183
Experience:  Working to keep PC-type computers working since 1988.
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I have a MAC... just installed Sierra OS.... The computer

Customer Question

I have a MAC... just installed Sierra OS.... The computer cannot locate my Iomega backup disk...
JA: How much experience do you have with this particular machine?
Customer: Neophyte
JA: Have you installed any updates recently?
Customer: As I said, we just updated the OS to Sierra
JA: Anything else you want the computer expert to know before I connect you?
Customer: Nope
Submitted: 21 days ago.
Category: Computer Hardware
Expert:  Randy Computer Tech replied 21 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Try these steps please>

  1. Open Disk Utility (choose Go > Utilities to find it).
  2. Check to see if you can find the hard drive in the list on the left.
  3. If you can see the hard drive, check underneath it for a volume. (If it is present it will be greyed out.)
  4. Highlight the volume and click the Mount icon.

Now open a Finder window and check under Devices to see the mounted hard drive.

Customer: replied 21 days ago.
I found the disk utility... it is just "loading disks." ???
Customer: replied 21 days ago.
Expert:  Randy Computer Tech replied 21 days ago.


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