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GeekGal, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 822
Experience:  MIS Degree & 15+ Years supporting Mac and Windows Desktops and Laptops,Printers, and other computer hardware
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I changed the batteries in my mouse, and now it will not

Customer Question

I changed the batteries in my mouse, and now it will not connect with my computer
Submitted: 24 days ago.
Category: Computer Hardware
Expert:  Jennifer French replied 24 days ago.

Hello! My name is ***** ***** I will be assisting you with your mouse issue.

Have you tried restarting your Mac? If not, go ahead and do that and then try to use the mouse when it comes back up.

Expert:  Jennifer French replied 24 days ago.

Did that resolve the issue?

Customer: replied 24 days ago.
Restart did not work
Expert:  GeekGal replied 24 days ago.

Hi there. My name is***** will be assisting you remotely today. Please click on the following link:

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the left corner.)

I'll then be connected.

Please let me know if you have any problems. Thank you!

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