Hello! My name is ***** ***** I will be assisting you with your mouse issue.
Have you tried restarting your Mac? If not, go ahead and do that and then try to use the mouse when it comes back up.
Did that resolve the issue?
Hi there. My name is***** will be assisting you remotely today. Please click on the following link:
On the page that opens up, click "I Agree."
Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the left corner.)
I'll then be connected.
Please let me know if you have any problems. Thank you!