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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 187
Experience:  Working to keep PC-type computers working since 1988.
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Windows 10

Customer Question

Windows 10
Submitted: 3 months ago.
Category: Computer Hardware
Expert:  Viet - Computer Tech replied 3 months ago.

Hi,

I'm sorry about the issue. What's the model of your Windows 10 computer?

What's the issue with it? Is there any error or message?

Please reply at the box below. Thank you,

Customer: replied 3 months ago.
Did a custom install of windows 10 from vista and want to remove windows 10 and go back to vista. The option to go back is not there and the windows.old file still exists
Expert:  Viet - Computer Tech replied 3 months ago.

Thank you. Do you have the Windows Vista disk or recovery / restore disk?

Also, what's the issue with Windows 10 that you do not want it?

Please let me know. Thank you,

Customer: replied 3 months ago.
Do not have disk. Just don't like windows 10
Customer: replied 3 months ago.
Don't have disk
Expert:  Viet - Computer Tech replied 3 months ago.

Unfortunately, Microsoft does not let you go back from Windows 10 to Vista (it only gives you the option to go back to Windows 7 or 8) unless you have the Windows Vista disk, but can I connect remotely to your computer, so I can make Windows 10 looks like Windows Vista for you. Is that okay?

Please reply at the box below. Thank you,

Customer: replied 3 months ago.
How do I get all my photos, programs, files etc moved over and then erase all old?
Customer: replied 3 months ago.
The option to go back to windows 7 or 8 is not there anymore
Expert:  Viet - Computer Tech replied 3 months ago.

Sorry, you did not have Windows 7 or 8; that's why. Do you see your photos / files in the windows.old folder / subfolder?

Can you reinstall your programs?

Can I connect remotely to your computer, so I can help you directly on your computer for you?

Customer: replied 3 months ago.
Did a custom install. Have a windows.old folder and a previous backup. Yes remotely would be fine
Expert:  Viet - Computer Tech replied 3 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=1227990f-8479-4492-bfa3-72202c83a4c4
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 3 months ago.
Does that cost extra?
Expert:  Viet - Computer Tech replied 3 months ago.

Yes, as it will take a lot of time to get your data and to install programs. How about with the amount as shown? Thank you,

Customer: replied 3 months ago.
No thanks. Thanks for your help anyway. Have good day
Expert:  Viet - Computer Tech replied 3 months ago.

I'm sorry. Or can we continue with written instructions here without any additional cost?

Please let me know; we guarantee our service. Thank you,