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arsufi2002
arsufi2002, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 983
Experience:  3 Years of experience in the field of Computer Hardware Troubleshooting
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How do I get rear speakers to play? They work when I click

Customer Question

How do I get rear speakers to play?
They work when I click on them in SupremeFX, but not when I play audio, for example, youtube.
(I read an article that said the fix is to click the setting to "Fill Speakers" and this will properly send the stereo source to all the speakers, but I can't find that setting.)
Submitted: 2 months ago.
Category: Computer Hardware
Expert:  Quiksilver07070 replied 2 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 2 months ago.

Where did you find such an article about the FILL SPEAKERS fix?

IM not so sure I agree with it

.

Anyways.....rear speakers are part of the 5.1 surround sound protocol.

The rear speakers WILL ONLY EVER GET SOUND if the signal is 5.1, AND there is sound that has been embedded as a REAR sound.

The reason rear speakers (and surround sound) even exist, is to give the audible feeling of 3 dimensions.

So, If you were expecting to hear the SAME sound off the FRONT and REAR speakers.....That is NOT how it works.

The fronts are the MAIN (stereo sound which is a Left and Right) all MAIN sound comes froim them.

Now if there the audio stream is encoded in 5.1, then anytime a sound that is supposed to give the feel as if it were behind you......only THAT will come from the REAR speakers.

Expert:  Quiksilver07070 replied 2 months ago.

So, the TESTING of the speakers is just t make sure they are connected and working.

The test does NOT simulate 5.1

Expert:  Quiksilver07070 replied 2 months ago.

You Tube is not 5.1...its just Stereo (just Front Left and Front Right....thats all)

Expert:  Quiksilver07070 replied 2 months ago.

Like i said.......the ONLY way to get the REAR speakers to output sound is for the AUDIO stream to be encoded in 5.1....AND....that the audible effect for a rear audio source is needed within the audio to give the spacial feel.

Customer: replied 2 months ago.

you are wrong. that IS how it works.

5.1 audio can be sent to the corresponding appropriate speakers/chanels, or stereo can be sent to all channels.

That's sound systems 101.

Here is the article you asked for:

http://www.tomsguide.com/answers/id-1886026/rear-center-speakers-work-sound-test.html

Expert:  Quiksilver07070 replied 2 months ago.

Uhhmm, okay?

Yeah you can have stereo sent to the rear as well.....but that is NOT THE INTENDED USE OF A surround sound.

YOu can send all 5 channels out the same speaker too.....again not the intened use

Expert:  Quiksilver07070 replied 2 months ago.

What is the connection between the Audio system and the PC?

is it a stereo output?

is it SPIDF?

Is it optical?

Digital (coax)

Customer: replied 2 months ago.

I understand what the uses of sound systems are.

That was not the question posted.

Please stay on task.

Thanks.

Expert:  Quiksilver07070 replied 2 months ago.

understood.....im here to help.....dont want to do anythign but my job here.

I know your technically inclined.....so i willkeep my questions straight forward

connection to audio system from PC?

Expert:  Quiksilver07070 replied 2 months ago.

I am looking for the setting you asked about (Fill SPeakers)

once i locate.....i will inform you.

you have Win 10?

Customer: replied 2 months ago.

1/8 jacks at rear of motherboard.

yes.

Customer: replied 2 months ago.
https://www.asus.com/us/Motherboards/MAXIMUS-VIII-HERO/specifications/
Expert:  Quiksilver07070 replied 2 months ago.

okay, the Mini Jacks on the back of PC.....how many did you use?

Green is the Stereo output.

Black is Rear speakers

Orange is the Sub

Expert:  Quiksilver07070 replied 2 months ago.

Some other thread suggests that speaker fill may have actually been replaced with "DTS Connect" which seemingly does the same thing.

Customer: replied 2 months ago.
I know what the colors mean.
I don't see DTS Connect setting.
Expert:  Quiksilver07070 replied 2 months ago.

checking.....please stand-by

Expert:  Quiksilver07070 replied 2 months ago.

Open up Realtek audio manager, head into speaker configuration and enable virtual surround.

Expert:  Quiksilver07070 replied 2 months ago.

or did you do that already?

.

I assume you have UNinstalled the audio drivers, and REinstalled them?

Expert:  Quiksilver07070 replied 2 months ago.

YOu should ALSO UNinstall and REinstall your Video Card drivers. Or atleast update them.

As the Video Card does have to handle the audio stream when a VIDEO is being played.

.

Furthermore, Go to your windows sounds settings Under playback, select speakers and go to their properties Under enhancements, deselect the Disable all enhancements checkbox.

Expert:  Quiksilver07070 replied 2 months ago.

Another solution (that has worked for others) is to change the format to 24/96 in the settings. Go sound settings, select your device => Properties => Advanced tab then select 24bit, 96000Hz from the dropdown.

Click OK/Apply

Retest

Customer: replied 2 months ago.
there is no option on that page for virtual surround.
Expert:  Quiksilver07070 replied 2 months ago.

okay...best of luck....i have to opt out.

Expert:  Joseph Varner replied 2 months ago.

Hi there, my name is ***** ***** I am happy to assist.

I see you are having issues with the rear speakers playing.

Have you tried the following?

control panel / hardware & sound / manage audio devices

click on the "speakers" icon

there should be a tab with your sound card on it, click on it

then click on the settings button
change from 2 speakers to 5.1

Expert:  Joseph Varner replied 2 months ago.

If that doesn't solve it, might I ask the make and model of the speakers you have?

Customer: replied 2 months ago.
I have already done that step.
speaker model is irrelevant to the issue, which is an output issue.
please read the issue more carefully before responding.
Thanks.
Expert:  Joseph Varner replied 2 months ago.

I find nothing is irrelevant when it comes to troubleshooting, and have come across enough oddities in my 12+ years of troubleshooting to not rule anything out. That being said, I wish you luck.

Customer: replied 2 months ago.
Please pass this question to a different expert.
Thank you.
Expert:  arsufi2002 replied 2 months ago.

Do you have VLC player installed on computer...

http://www.videolan.org/vlc/releases/1.1.10.html

Request you to perform this and update status

1: Play music in VLC player

2: On VLC Menu, Click Audio > Stereo Mode > Select Stereo

Check sound now

Customer: replied 2 months ago.
ok, I followed your steps, but still no signal is coming out the rear speaker's jack.
So next I uninstalled the audio drivers, rebooted, downloaded newest drivers, installed, rebooted.. still no sound from VLC or Youtube.
(but I know the jack works, because it makes sound when I click the picture of the rear speakers in the audio control panel)
Expert:  arsufi2002 replied 2 months ago.

Can you share the speaker system model?

Customer: replied 2 months ago.
I have too many to list.
Some are Logitech, Paradigm, Klipch, Adams, etc.
I've tested them all.
And all work when click on speaker in control panel.
Expert:  arsufi2002 replied 2 months ago.

Have you tried this:

1: Right click Sound icon from Taskbar > Click Playback devices >

2: Right click 5.1 Speaker system > Click Configure Speakers > Select Stereo > Click Next > Select all Full Range Speakers > Click Next > Click Finish

3: Play music and see it works

Thanks

Customer: replied 2 months ago.
did that.
Customer: replied 2 months ago.
except "Playback devices" does not exist, it is "Sound Manager".
And when I set to Stereo, only the fronts work. No rear or sub.
Expert:  arsufi2002 replied 2 months ago.

whats your Windows version? (win7 / 8 /10)

Customer: replied 2 months ago.
win10
Expert:  arsufi2002 replied 2 months ago.

Are you working on this kind of Window

Customer: replied 2 months ago.
when I select 5.1, sound only exits the fronts jack. (same as if I select stereo)
Customer: replied 2 months ago.
This article explains the solution, but I don't have the "Enhancements" tab or "Fill Speakers" option....."I was having the same problem, my music and most videos were on 2.1 and I only heard 2 of the 5 speakers.If you're running Win7, there is an option "Speaker Fill" that solves all problems!First, right click on the sound icon in the task bar (right lower corner), choose "Playback Devices".Select your audio input and click on "Properties". Then go to "Enhancements" tab. There should be a checkbox with the "Speaker Fill" in the middle. Select it and press apply."
Expert:  arsufi2002 replied 2 months ago.

Can i start a remote session which will cost you free of charge...

Customer: replied 2 months ago.
it says there is a charge.
Customer: replied 2 months ago.
let me know when you are online
Expert:  arsufi2002 replied 2 months ago.

Thanks for your reply

You may click below link, Download and Install remote tool on your computer

http://tinyurl.com/c9fzfbv

Once Installed, Open Teamviewer

Share "Your ID" and "Password" which shows on Teamviewer screen

Thanks

Customer: replied 2 months ago.
359 641 778
but I can only give you pw when you are online, because this ticket is public
Customer: replied 2 months ago.
I give up.
I'm just going to use only two speaker channels instead of all 6.
You can close this question.
Expert:  arsufi2002 replied 2 months ago.

Thanks for your reply...

I am sorry you have responded on off time

Give me a check and if iam not able to figure out we can close this question.

I am online now

Thanks

Expert:  arsufi2002 replied 2 months ago.

Still waiting for you..

Expert:  arsufi2002 replied 2 months ago.

Please respond when you are back

Thanks

Customer: replied 2 months ago.
In trying to get sound e.g. youtube to exit all (or at least 2) of the audio jacks on the motherboard.
I installed "High Definition Audio Device" in place of "Realtek High Definition Audio" in order to get availability of the "Enhancements" tab and "Fill Speakers" option, but that didn't work.
Customer: replied 2 months ago.
Do I have to do it from within "Realtek High Definition Audio" due to the Windows "High Definition Audio Device" is not compatible with an Asus motherboard??