Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Please do not put your personal info in responses.
I can access this for you remotely and fix it for you (we can then put information back and forth in enter contact info where public doesnt see it)
If you want the remote support offer, please hit accept, if not, ignore it and we will continue here written when you are ready.
Friendly reminder.If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be ableto log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteedmoney back if we cannot resolve your issue.If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see theoffer and we will continue immediately in this manner going forward.