Hi Richard, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. What version of Windows are you using: Vista, 7, 8 or 10?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back and I am very sorry about the situation. If you need assistance in the future, you can use us any time. I hope you get your desired assistance with this problem outside of our service.