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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 194
Experience:  Working to keep PC-type computers working since 1988.
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I have a Harmony 1000 from Amazon and I can not download the

Customer Question

I have a Harmony 1000 from Amazon and I can not download the software. My computer recognizes the disc but says there is not content. I have been sent versions 7.1 & 7.3 neither will open. I can download from many other companies discs so my computer is working fine. I also worked with Mac to make certain it was not my equipment. I have had several Harmony remotes over the years which worked easily. Can you help?
***** ***** ***@******.***
Submitted: 5 months ago.
Category: Computer Hardware
Expert:  Jess M. replied 5 months ago.

Hi Richard, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. What version of Windows are you using: Vista, 7, 8 or 10?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 5 months ago.
I thought I was dealing with Harmony not jut answer. I do not want your services. I have already disputed the charges with AMEX. So take me off your customer rolls.
Expert:  Jess M. replied 5 months ago.

Hi Richard,

Thank you for writing back and I am very sorry about the situation. If you need assistance in the future, you can use us any time. I hope you get your desired assistance with this problem outside of our service.

Best regards,

Jess