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Hi Duc, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. What exactly are you trying to accomplish with your Ectaco Partner Lux 3 device and your laptop?
Please let me know by replying to me here so that I can help you further.
I tried to accept your request but there was a problem from your end. Let me try accepting it again a little later.
I just sent you the formal offer for remote access. Please accept it so that we can start the remote session.