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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 182
Experience:  Working to keep PC-type computers working since 1988.
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I have Magicjack plus, I have also another VOIP phone

Customer Question

I have Magicjack plus, I have also another VOIP phone attatched to my modem. I can not activate my Magicjack plus with my router. Is this because of my bundled VOIP phone ?
JA: What's the make and model of your computer? And how long have you been using magicJack?
Customer: Using Magicjack 8-10 years. I have Dell PC with modem attatched
JA: What troubleshooting have you tried?
Customer: I have placed the magicjack to PC usb port and it works.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 2 months ago.
Category: Computer Hardware
Expert:  IT Miro replied 2 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Please tell me when did the problem with magicJack plus first start to happen? Have you recently changed modem or router?

I am awaiting your reply.

IT Miro

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