How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 15545
Experience:  Hardware Expert
Type Your Computer Hardware Question Here...
Josh is online now
A new question is answered every 9 seconds

I plug my eGo HDD into the USB port. It shows up in devices

Customer Question

I plug my eGo HDD into the USB port. It shows up in devices and printers, but I am not able to access the contents that have been saved. I also am unable to add files to the eGo HDD.
How can I retrieve my items on the HDD?
Submitted: 2 months ago.
Category: Computer Hardware
Expert:  Josh replied 2 months ago.

Hi Scott,

Would I be able to connect to a PC (not Mac) that has your hard drive connected to it to view and fix the issue?

Customer: replied 2 months ago.
possibly. I am using the school's computer/PC.
Expert:  Josh replied 2 months ago.

That should still work. I am sending you the offer now then I will provide you with the steps to connect

Related Computer Hardware Questions