How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
13568747
Type Your Computer Hardware Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have a Compaq model # j07M040.00 that says I need a start

Customer Question

I have a Compaq model # j07M040.00 that says I need a start up disc...I have misplaced the disc, now what
JA: Just to clarify, what's the exact model of your Compaq? And what operating system are you running?
Customer: on screen bottom it says Compaq Evo N610c
JA: What troubleshooting have you tried?
Customer: was using windows XP
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I really am not a very smart computer user
Submitted: 3 months ago.
Category: Computer Hardware
Expert:  technicalcat replied 3 months ago.

Hello, and thank you for using this service.

Sorry to hear you are having trouble. I will endeavor to help.

Please give me more details on the actual problem you are having with the computer, so I can further assist.

When you power on the computer, what happens and what do you see on the screen? Please give me any errors or messages exactly as they appear.

Expert:  michelleclive replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know what time you will be available i will assist you to fix the problem.