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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 187
Experience:  Working to keep PC-type computers working since 1988.
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We have multifunction MFC 990 CW The handset is unusable,

Customer Question

We have multifunction MFC 990 CW
The handset is unusable, and message "Unable to use phone E7" shows
All other functions are working
Please advise by email or mobile(###) ###-####
Submitted: 5 months ago.
Category: Computer Hardware
Expert:  comp_audio replied 5 months ago.

Hello and welcome to JustAnswer! My name is ***** ***** I will do my very best to assist you today.

Please give me a minute to review your question and get back to you.

Thanks for your patience.

Expert:  comp_audio replied 5 months ago.

I need to know what is the end result you are wanting? Are you looking for a way to bypass that error, clear the error or if there is a replacement handset available? Once I have this I can better assist you. Thanks in advance.

Customer: replied 5 months ago.
Clear the error or replace handset
Expert:  comp_audio replied 5 months ago.

Ok, thanks for getting back to me. I will do a little research and get back to you shortly. Thanks in advance for your patience.

Expert:  comp_audio replied 5 months ago.

Still researching... Should be soon

Expert:  comp_audio replied 5 months ago.

is the error on the display of the printer, or on the computer?

Customer: replied 5 months ago.
On the display of the printer
Customer: replied 5 months ago.
Have you an answer for me, please?
Expert:  comp_audio replied 5 months ago.

I'm so sorry, I had a family situation that came up and was not able to stay at my computer to assist you. If you would like I can opt out and let another expert assist or I can continue. Please let me know your preference.

Customer: replied 5 months ago.
No, that's fine, please continue - I assume you will be able to respond soon?
Customer: replied 4 months ago.
Still no response from you?