Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
For written support its difficult for me to see exactly what the cost is due to currency conversion rates which are done automatically, but it looks like the total fee for written support would be about 38$ US.
If you dont want to proceed with support I can send you the refund link. Other wise, I need to know the full name brand and model of the computer you are using.
Also, are you using a USB keyboard and mouse, or a wireless or Bluetooth keyboard and mouse?
When you say wireless mouse and keyboard.. That makes me think that the machine has lost contact with the mouse and keyboard. reasons this could happen, either the mouse or keyboard have run out of batteries. or, the driver was corrupted, or, somehow the system disabled the wireless mouse and keyboard.
So if changing the batteries and resyncing your mouse and keyboard with windows running, doesnt restore your input. Then, what you want to do is purchase a cheap usb mouse and keyboard so we can temporarily get past the windows login screen.. And then use the mouse and keyboard to either reinstall the wireless mouse and keyboard software, or to re-enable the mouse and keyboard either in your devices section, or the device manager section.
These are all steps I could help you do on screen if you wanted.. But for now, you need to find or borrow a normal usb corded mouse and keyboard so we can get past the login screen. ( unless changing the batteries on the mouse and keyboard solve the issue)
It doesnt have to be expensive, for example this set http://amzn.to/2aYHORn will get you up and running and then we can reinstall the software / drivers for the wireless mouse and keyboard.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
The light being lit on the mouse, doesnt mean that the mouse & keyboard both are working properly.
For instance, when you move the mouse or click, does the screen respond? O, when you double tap the enter key on the keyboard?
Ive seen this exact issue hundreds of times, its almost always the mouse as if there was a more significant issue, windows wouldnt load to the login screen you are at. ( as windows is actually loaded in the background, its only your specific account / profile that isnt loaded yet since no password ***** been entered.
You absolutely can, and I implore you too.. because when this works, we probably will need to update the drivers or software for the wireless keyboard and mouse.
And maybe run a few other targeted repairs..
To get back to me, ei ther view one of the replies from justanswer in your email, and then click view reply and it will bring you back to this conversation page.
Or, go back to justanswer.com, click login at the top right, then click my questions at the top right and then click on our question, scroll down and reply.
Thats not a problem.. I will be working from 2 pm till 1 am UK Time.
Lets try this. Remove the USB dongle that connects your wireless mouse and keyboard.
Now, plug in the usb mouse and keyboard. Now, u nplug the computer from power completely. Then, press and hold the power button for 30 seconds.
Then, plug the machine in and start it up.. Will the keyboard and mouse work now?