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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 194
Experience:  Working to keep PC-type computers working since 1988.
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I am frustrated because my photos from my camera card won't

Customer Question

I am frustrated because my photos from my camera card won't load onto my computer.
Submitted: 6 months ago.
Category: Computer Hardware
Expert:  Jason Jones replied 6 months ago.

Hello,
I am the person that will be helping you today.

Are you able to see the image files at all from the camera on the computer?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 6 months ago.
No nothing is uploading.
Expert:  Jason Jones replied 6 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 6 months ago.
Expert:  Jason Jones replied 6 months ago.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 66 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Expert:  Jason Jones replied 6 months ago.

Hello again,

I see that you are not connected, yet.

Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Thank you,
***** *****

Customer: replied 6 months ago.
I have a message that shows I successfully connected to my session.
Customer: replied 6 months ago.

hello, are you there?

Expert:  Jason Jones replied 6 months ago.

I am connected.

Expert:  Jason Jones replied 6 months ago.

We couldn't get it working.

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Customer: replied 6 months ago.

jason, i appreciate your help. thanks.

Expert:  Jins M. N. replied 6 months ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

Customer: replied 6 months ago.
The problem cleared up after rebooting 24 hours later. Thank uou