Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I'm sorry about the issue, first disconnect the bluetooth on your ipad and turn off your keyboard. Now do a quick reset on your ipad as follow:
On your ipad, go to Bluetooth settings and try to connect with the keyboard again and check to see if they are working properly.
If the problem persists do the following :
Let me know if you need further assistance
Has everything worked out, do you still need help please?
do you still need help please?