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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 204
Experience:  Working to keep PC-type computers working since 1988.
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I am a Member: Client PO #: SPA00GSTS9010048628 My computer

Customer Question

I am a Member: Client PO #: SPA00GSTS9010048628
My computer will not operate either of my printers.
The large Brothers reads "pause"
How do I make the correction?
D>W> Florence
Submitted: 9 months ago.
Category: Computer Hardware
Expert:  Quiksilver07070 replied 9 months ago.

Hello David, and thank you for choosing JustAnswer.com

.

This issue with your printer not working properly could have a LOT of different causes, and it can be very difficult to narrow it down.

.

So, the first thing is......what is the MAKE and MODEL of the printer?

When did this happen? Why do you think this happened?

I know you mentioned Brother as the MAKE.....but what is the MODEL number of the printer?

Also, what kind of computer are you PRINTING FROM?

What is the MAKE and MODEL of the computer?

Expert:  Quiksilver07070 replied 9 months ago.

Hello, are you still in need of help?

If you would prefer.....we can do a REMOTE SESSION that allows me to SEE and control your computer to fix or resolve the issue with the printers.

.

Please reply below.