Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
click a picture of the hard drive port where the cable gets connected and post it here.
Phone call and remote assistance is an additional service do you want to opt for it i can call you in that case.
Please confirm is this the hard drive you have?
Click here and you can order the cable online
If you have any question feel free to ask.
Its available on Amazon USA.