Hi. My name is***** you for your question and the opportunity to assist.
Before a new MagicJack can be put in to service it must first be plugged into a USB
port of an internet-connected computer and registered. Once plugged in the MagicJack
software should load automatically and the registration process begun.
If the device is plugged in and the software does not load automatically,
go here: https://web03.magicjack.com/my/pages/act-notfound.html
and click the green Detect Device box.
Was the new device successfully detected?