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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
We have a couple of options here. Not just any adapter will work. It must be between 5.0 volt 1.0 amp output.
While we are troubleshooting, keep in mind magic jack will send you one at only 5 dollar shipping charge (adapter free) if you go to this
You can use the order new in the first blue link, or to talk to a chat representative with the other link on that page.
Now, can you tell me exactly what brand/type of adapter you bought so i can check to see if it is correct?
This could be one of many errors. Did you wish to continue troubleshooting tonight?