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Can you please remove the power to the unit (so unplug it from the power socket).
Then on the actual device, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to it, turn it on and tell me please if it is now operating correctly.
Let me know the results please
It is the internal mainboard that has faulted, it will be the memory on it and when it tries to load this to load the firmware it stalls and why it will not start
I am really sorry about this and you are going to have to return the unit to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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If it cannot boot it is because it cannot access the internal memory in order to boot Rick, this is why it stalls here. The problem is it is not booting.