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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 188
Experience:  Working to keep PC-type computers working since 1988.
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Sounds like its running, lightbulb and airplane lights are

Customer Question

Sounds like its running, lightbulb and airplane lights are on in the front...screen is black please help :)its a model X555L notebookpc
Submitted: 6 months ago.
Category: Computer Hardware
Expert:  Yvette replied 6 months ago.

Hello. I understand you're having trouble with your laptop. What brand is it?

Customer: replied 6 months ago.
Asus
Expert:  Yvette replied 6 months ago.

OK thanks. How long have u had the computer ans when did you first experience this problem?

Customer: replied 6 months ago.
Model X555L its a norebook I think
Customer: replied 6 months ago.
Note*
Customer: replied 6 months ago.
Since xmas and about 3 months ago...but now I need it lol
Expert:  Yvette replied 6 months ago.

ok. I'll be glad to help you with this. Just a moment please

Customer: replied 6 months ago.
Thank you so much!!!
Expert:  Yvette replied 6 months ago.

Please power down the computer and Remove the battery.

Customer: replied 6 months ago.
Where is the battery
Expert:  Yvette replied 6 months ago.

on the back. It should look like a long black bar. This is a laptop correct?

Customer: replied 6 months ago.
but there is none...
Customer: replied 6 months ago.
Im trying to take a pic but it wont let me attach
Expert:  Yvette replied 6 months ago.

Please try putting pic in a word doc and attach that way

Expert:  Yvette replied 6 months ago.

Does your laptop look like this:

Customer: replied 6 months ago.
No...
Expert:  Yvette replied 6 months ago.

Did you try pasting your pic into a word document?

Customer: replied 6 months ago.
It is all flat
Customer: replied 6 months ago.
it still is messing up..is there an email I can send it to?
Expert:  Yvette replied 6 months ago.
Customer: replied 6 months ago.
Sent lol
Expert:  Yvette replied 6 months ago.

ok

Expert:  Yvette replied 6 months ago.

got it

Expert:  Yvette replied 6 months ago.

Thx

Expert:  Yvette replied 6 months ago.

just a moment

Customer: replied 6 months ago.
Thank you
Expert:  Yvette replied 6 months ago.

for this one the battery is not easily removed.

Customer: replied 6 months ago.
Is it inside? Lol
Customer: replied 6 months ago.
Im good at this stuff...throw it at me
Expert:  Yvette replied 6 months ago.

OK. Yes it's internal.

Expert:  Yvette replied 6 months ago.

Let's try oe other thing before we remove battery.

Customer: replied 6 months ago.
Okay
Expert:  Yvette replied 6 months ago.

Please press the Windows Key and the letter X

Customer: replied 6 months ago.
Nothing
Expert:  Yvette replied 6 months ago.

what version of windows are u running?

Customer: replied 6 months ago.
I think 10
Expert:  Yvette replied 6 months ago.

Press Ctrl+Alt+Delete and open up your task manager

Customer: replied 6 months ago.
I have a black screen :/
Customer: replied 6 months ago.
That was in my original comment
Expert:  Yvette replied 6 months ago.

Yes, I Understand

Customer: replied 6 months ago.
Lol ok..still black tried hooking up hdmi and still nothing
Expert:  Yvette replied 6 months ago.

ok. just a moment

Expert:  Yvette replied 6 months ago.

Looks like we will have to take battery out. If you turn laptop over u should see two small screws. Please remove them.

Customer: replied 6 months ago.
There are 10...done lol
Expert:  Yvette replied 6 months ago.

yes two are above battery but all need to come off since internal battery.

Customer: replied 6 months ago.
Ok..looking inside
Expert:  Yvette replied 6 months ago.
  • Use the plastic opening tool to separate the keyboard from the bottom cover.

  • Start by prying on the front of the laptop.

  • Continue prying around the cover and end just under the screen to release the front cover.

Customer: replied 6 months ago.
Ok done
Expert:  Yvette replied 6 months ago.

do u have something plastic to use as a tool?

Customer: replied 6 months ago.
Ive got it open...used a plastic knife lol
Expert:  Yvette replied 6 months ago.
  • Flip up the small white tab with the plastic opening tool.

  • This will release the lock

  • Gently remove the white ribbon cable.

Customer: replied 6 months ago.
Dont see a small white tab
Customer: replied 6 months ago.
Got it
Expert:  Yvette replied 6 months ago.

Photo

Expert:  Yvette replied 6 months ago.
  • Flip up the gray tab with the plastic opening tool to release the lock.

  • Gently remove the black and blue ribbon cable.

Customer: replied 6 months ago.
Got all 3 done :)
Expert:  Yvette replied 6 months ago.

have u removed the keyboard and front panel?

Customer: replied 6 months ago.
Expert:  Yvette replied 6 months ago.

You should see three screws around battery. will need a small phillips screw driver to remove them

Customer: replied 6 months ago.
Is it all silver?
Customer: replied 6 months ago.
Or solver with white label
Expert:  Yvette replied 6 months ago.

Will send u a photo of what I see:

Customer: replied 6 months ago.
Silver
Customer: replied 6 months ago.
Ok
Expert:  Yvette replied 6 months ago.

Just a moment

Customer: replied 6 months ago.
Its all taped..my hubby doesn't want me to void the warranty
Expert:  Yvette replied 6 months ago.

OK

Expert:  Yvette replied 6 months ago.

I understand. However, That's all I can help you with today if you don't want to remove the battery.

Customer: replied 6 months ago.
I took it out...do i just put it back in?
Expert:  Yvette replied 6 months ago.

Just a moment.

Expert:  Yvette replied 6 months ago.

Leave the battery out for now.

Expert:  Yvette replied 6 months ago.

Is your power button above the ESC key?

Customer: replied 6 months ago.
lol
Expert:  Yvette replied 6 months ago.

Please Hold the Power button down for 30 seconds

Customer: replied 6 months ago.
Ok..
Expert:  Yvette replied 6 months ago.

Please but battery back in and close cover. Insert all screws and let me know when that's done.

Customer: replied 6 months ago.
Almost
Customer: replied 6 months ago.
Ok.
Expert:  Yvette replied 6 months ago.

Pls power PC back on.

Customer: replied 6 months ago.
I tried...nothing
Expert:  Yvette replied 6 months ago.

Try holding power button down and continually pressing F8 key

Expert:  Yvette replied 6 months ago.

Did u try Power Buttton and F8?

Customer: replied 6 months ago.
sorry storms coming in lol
Expert:  Yvette replied 6 months ago.

did anything happen with F8?

Customer: replied 6 months ago.
No
Customer: replied 6 months ago.
Just cycled the power i could hear it
Expert:  Yvette replied 6 months ago.

But still a black screen or does it look like its coming up?

Customer: replied 6 months ago.
No still black :/
Expert:  Yvette replied 6 months ago.

OK. If you want to do additional troubleshooting I can send you a request for Premium Support.

Customer: replied 6 months ago.
You know what..im kinda pist right now lol at the machine!
Expert:  Yvette replied 6 months ago.

Is that a Yes or No to additional troubleshooting?

Customer: replied 6 months ago.
please i guess
Expert:  Yvette replied 6 months ago.

Did u receive an email or popup asking if you'd like premium support?

Customer: replied 6 months ago.
but not for
Or more money, but thank you for all your help :)
Expert:  Yvette replied 6 months ago.

OK. You're welcome.