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Richard
Richard, Computer Specialist
Category: Computer Hardware
Satisfied Customers: 36117
Experience:  Repairing computers for over 15 years
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I have a wireless keyboard Imac. This mornibg at startup I

Customer Question

I have a wireless keyboard for my Imac. This mornibg at startup I get the message that there isn't a keyboard connected. I changed the keyboard batteries but nothing but no response.
Submitted: 11 months ago.
Category: Computer Hardware
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you do the following please

Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.

Then when it starts, tell me if the keyboard is then detected please.

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