How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 196
Experience:  Working to keep PC-type computers working since 1988.
13568747
Type Your Computer Hardware Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have a 64gb flash drive. I can copy and paste movies in

Customer Question

I have a 64gb flash drive. I can copy and paste movies in mkv, avi or mp4 and the first 5 or 6 that I copy over will play with no problem, either on my laptop, using VLC media player, on a little media player device connected to a TV. The flash drive will continue accept more movies, but I can not play them. I've reformatted the flash drive to different formats NTSF and exFAT, it doesn't seem to make a difference. Another thing I've done is copy the movies in a different order after reformatting the flash drive, so the movies that wouldn't play before would now play, but just the first 5 or 6 movies. when I click on properties the file show their correct amount, i.e. 62.4 GB for the flash drive and then the value of whatever the movie file is, whether there able to play or not. Ant suggestions on where to start would be greatly appreciated.
Thank you, Michael.
Submitted: 8 months ago.
Category: Computer Hardware
Expert:  Bhavik Joshi replied 8 months ago.

Hi Welcome to JustAnswer

Expert:  Bhavik Joshi replied 8 months ago.

I will try my best to help you out in it.

Customer: replied 8 months ago.
I appreciate that.
Expert:  Bhavik Joshi replied 8 months ago.

Okay so what's happening when you delete all the movies from flash drive which you can play and free that space up. After doing that are you able to play those movies which were not opening earlier ?

Expert:  Bhavik Joshi replied 8 months ago.

Which companies flash drive do you have ?

Customer: replied 8 months ago.
I deleted the ones that works. The ones that weren't playing still aren't playing. The flash drives are a no name brand from China.
Expert:  Bhavik Joshi replied 8 months ago.

Okay. What is the file format for them

Expert:  Bhavik Joshi replied 8 months ago.

Where you are trying to play them and using which media player ? Is it VLC ?

Customer: replied 8 months ago.
for the movies AVI MKV MP4 the flash drive is set NTFS allocation unit size 4096 bytes
Expert:  Bhavik Joshi replied 8 months ago.

Also tell me your USB's disk format

Expert:  Bhavik Joshi replied 8 months ago.

okay try changing it to FAT32

Customer: replied 8 months ago.
The flash drive doesn't give me that option. it just offers exFAX and NTSF to format to.
Expert:  Bhavik Joshi replied 8 months ago.

okay.

Expert:  Bhavik Joshi replied 8 months ago.

Where are you trying to play them ?

Expert:  Bhavik Joshi replied 8 months ago.

Laptop or TV ?

Expert:  Bhavik Joshi replied 8 months ago.

Can I remotely connect to your machine ?

Customer: replied 8 months ago.
Both laptop and tv. I cant afford the 39.00
Expert:  Bhavik Joshi replied 8 months ago.

$10 ?

Customer: replied 8 months ago.
I'm sorry. I'm not comfortable with allowing remote access to my computer.
Expert:  Bhavik Joshi replied 8 months ago.

ok. No problem. I just wanted to convert them to some other format and wanted them to open from USB and outside USB deive.

Expert:  Bhavik Joshi replied 8 months ago.

Did you try copying them to your laptop and see if you can play it ?

Customer: replied 8 months ago.
How can I do that
Expert:  Bhavik Joshi replied 8 months ago.

First try playing it after moving it to your laptop. Use VLC player to open it.

Customer: replied 8 months ago.
The movies play from an exterior hard drive I can place them on my laptop they fine.
Customer: replied 8 months ago.
I can place them on other flash drives they play fine its just these 64gb that I'm having this issue
Expert:  Bhavik Joshi replied 8 months ago.

ok so it seems to be compatibility issue. Try changing movies format to some other format which is working on your 64GB Flash Drive using : http://www.freemake.com/free_video_converter/

Also compare the details of both the video files and try to find out difference in it.

Expert:  Bhavik Joshi replied 8 months ago.

To get video details use below software :- https://mediaarea.net/en/MediaInfo

Expert:  Bhavik Joshi replied 8 months ago.

I am logging off for now. Please put you questions here if you have any.

Customer: replied 8 months ago.
the MKV AVI and MP4 work on the 64gb flash drive. its just after approx. 6gb worth of movie files the added after that don't play
Expert:  Bhavik Joshi replied 8 months ago.

Then it seems to be the limitation of Flash drive.

Related Computer Hardware Questions