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WesPCDr
WesPCDr, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 1507
Experience:  IT Professional with over 15 years of computer hardware experience in repair and engineering
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Apple 27" Imac. Wireless keyboard is not recognized by the

Customer Question

Apple 27" Imac. Wireless keyboard is not recognized by the computer. Says "make sure it is discoverable". Assume on button for keyboard is green on back so it is turned on. What else can be done? Nothing changed between the last time it was used.
Submitted: 11 months ago.
Category: Computer Hardware
Expert:  WesPCDr replied 11 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 11 months ago.

There are a few more troubleshooting steps.

1. Remove the USB device for the keyboard from the computer and then plug back in

2. Remove the batteries from the keyboard

3. Plug the USB device back into the computer

4. Insert batteries into the keyboard, make sure the keyboard is next to the computer (use fresh batteries if it has been more than 3 months of use)

5. Press the connect button

Expert:  WesPCDr replied 11 months ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.

Customer: replied 11 months ago.
the keyboard is wireless. There is no USB device.
Expert:  WesPCDr replied 11 months ago.

Is it a Bluetooth keyboard?

Expert:  WesPCDr replied 11 months ago.

Please verify which issue you are having by following these steps:

https://support.apple.com/en-us/HT204621

Customer: replied 11 months ago.
Customer: replied 11 months ago.
I assume anyway that it is Bluetooth. Wireless. Automatically connected when I purchased and set up computer several months ago.
Expert:  WesPCDr replied 11 months ago.

Please verify which issue you are having by following these steps:

https://support.apple.com/en-us/HT204621