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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 182
Experience:  Working to keep PC-type computers working since 1988.
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I have storage device and am trying to connect to a new

Customer Question

I have storage device and am trying to connect to a new computer. The storage device will not connect. Is there software I need to install?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Laptop is an HP, running on Windows 10.
JA: What troubleshooting have you tried?
Customer: Just tried inserting in several ports.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: NO
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Computer Hardware
Expert:  Dan replied 4 months ago.

Hello and thank you for your question. I look forward to assisting you today. What is the device you are trying to connect?

Expert:  Jason Jones replied 4 months ago.


I am the person that will be helping you today.

Do you still need help with this problem?

I will be standing by, looking forward to your response.

Thank you,

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