My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Unfortunately the Maxtor Axis is not compatible with Windows 10.
This is the Download link however it is only compatible with Vista and XP os.
you can try the download and then right click the windows start menu icon, then click on search, then type Run programs made for previous versions of Windows.
Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.
Thank you very much!