I'm sorry about the issue. Is this a new printer?
What happens when you put the disk in the computer? Are you able to open it? Is there any error or message?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,
Instead of using the printer's CD disk, please click on the HP website below:
, then there, you can download / install the latest printer driver / software.
- If there is still any issue, please answer all my questions in my previous reply above, so I can troubleshoot the issue further.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
How is it going? Do you still need help with the printer issue and/or with anything else?