most likely the router can't handle the traffic. I am sure it has enough bandwidth but thats not the only thing that you care about.
It has to be able to deal with all the packets from 6 cameras streaming at the same time and get to each of them in turn fast enough that they won't have to resend the packet and the program won't think they are offline.
If you are using a cheap home router you just won't get professional results.
Try it with only one camera and see if it works better. If it can handle 1 or 2 cameras but not 6 than that is your problem
I can't give you an answer without knowing all the facts.
The best I can do is tell you how to troubleshoot until you find the answer
It may be the internet or it may be some interference or it may be the cameras themselves. You should be able to see the cameras from within your network and that view should not depend on the internet at all. Just go from the camera to the router to you viewing computer all on the same router. If that view works and one seen through a device outside the network does not than the problem is the internet
Why would the dsl have anything to do with it at all?
you should be able to pull the dsl line off the back of the router and the cameras will still work on the network.
The cameras can be set 2 different ways.
1 the camera signal goes out to the internet and can be viewed anywhere including a smartphone if you have the correct information
2 they are only on your local network and can only be viewed from within the network
If you have it set the first way than the Dsl line will make a big difference as what you are viewing is actually going up to the internet and back again. If you have it set the 2nd way than the Dsl will make zero difference. As I said before you can remove the Dsl line from the router to test what the cameras do. It should shut them down totally or make no difference
Well than if you had it set up that way and your internet connection is bad than you are correct that is the problem
what is it that you expected us to do for you ? I could have helped you troubleshoot to be sure that was the problem or set it up so that it would work internally until the internet problem is fixed. But of course i can't make att fix your internet service.
Hello, Sorry but the previous expert opted out, which allowed me to try to assist you. After reading through the notes, It appears that you no longer need assistance, and "IF" charged would like it refunded due to the fact that AT&T work is what was causing your issues?
No worries, I do understand. I will if you like refer your request to the admin in order to process a refund. But before I do that, please consider this...
I would like to mention that all of us experts here are doing this as a means of making an extra income, and in many cases like myself, rely entirely on this for all our income. On all questions we try to assist do our best to assist you, our customers, and in the end hope to make the customer, you, happy and that you will accept the support offered which in turn allows the system to put the money that you offered for an answer into the experts account. Not all the money however, a small portion of it. The other funds are given to the company for providing this medium for us to work together. It is a service driven environment. When an expert spends several minutes and often hours working with a customer going back and forth trying to assist a customer only to have the customer come back saying never mind, or I change my mind it is frustrating to the expert as well. And sadly sometimes customers get the answer that fixes the issue, but they say it was not fixed in order to avoid paying for the answer. Not that this is the case with you as I believe that AT&T is doing or have already done the repairs to the lines which fixed your issue.
I just wanted to point out the above so that you understand where the expert was coming from, and as to why we get flustered when in the end we get nothing for the work we did. This does not give any expert the right to be rude or condescending in any way however. So on behalf of all of us here I am sorry if what the expert said upset you.
So if you want to accept the support that was offered please do so, but if you would like a refund I will be happy to do as I said. Just please reply and let me know your thoughts. And as always, I thank you for your business, and any I hope to assist you in the future.
Please understand I did not mean to upset you either. That was not my intention. I was merely attempting to help you understand the issue from an experts view. No need to offer proof about AT&T, as I stated I have no doubt that AT&T had to make repairs. You are welcome to call the BBB with your complaint either way, as that is your choice. As I promised I am referring your request to our admin for a refund. Sorry you took offense to my previous posts. Again, I was attempting to clear the confusion and it clearly was not taken that way. I wish you all the best and luck in your future support requests.