How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 183
Experience:  Working to keep PC-type computers working since 1988.
Type Your Computer Hardware Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I'm am trying to print a 11 x17 document with my brother

Customer Question

I'm am trying to print a 11 x17 document with my brother J6920 printer. It has 2 trays and when I set the driver to A3 it should print from the second tray but it doesn't
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: The printer tray 2 is set to A3 as well as the Mac book printer driver is set to A3 for printing 11x17 but it keeps trying to print from tray 1 the 8 1/2 x11
JA: Is there anything else the Computer Technician should be aware of?
Customer: I don't think so
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Computer Hardware
Expert:  Cody replied 5 months ago.
Hello. My name is ***** ***** I will be assisting you today.
Expert:  Cody replied 5 months ago.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Customer: replied 5 months ago.
Customer: replied 5 months ago.
Not for 52 dollars thanks
Expert:  Cody replied 5 months ago.
sent counter offer
Expert:  Cody replied 5 months ago.
Checking in to see if you still need help with this issue, if so please reply at your convenience.

Related Computer Hardware Questions