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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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Somehow between getting my asus all in one fixed and getting

Customer Question

Somehow between getting my asus all in one fixed and getting it home the chip that enables the use of the wireless keyboard and mouse has gone missing. How can I get another one
Submitted: 6 months ago.
Category: Computer Hardware
Expert:  Jess M. replied 6 months ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Are you referring the the USB transceiver that is plugged into the USB slot where your wireless KB and mouse connects wirelessly? If yes, are you using the Asus wireless KB and mouse shipped with your all in one?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 6 months ago.
Yes the USB transciever for the wireless keyboard and mouse
Expert:  Jess M. replied 6 months ago.
Thank you for writing back. And are these KB and mouse also Asus brand shipped with the All In One?
Customer: replied 6 months ago.
Yes purchased at best buy
Expert:  Jess M. replied 6 months ago.
Can you please tell me the exact model of your All In One PC? (For example: ET1620IUTT or A6420)
Customer: replied 6 months ago.
RTL8821AE
Expert:  Jess M. replied 6 months ago.
Can you please confirm to me is your mouse and KB are also Asus brand? Are they labeled Asus as well?
Customer: replied 6 months ago.
Yes they are
Customer: replied 6 months ago.
Sorry model number ET22301