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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 188
Experience:  Working to keep PC-type computers working since 1988.
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Really? JA: Sometimes things that you think will be really

Customer Question

Really?
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: My Maxtor One Touch 4 Plus stopped working. The computer won't recognize it and it just beeps at me for 5 minutes before stopping. I took it from its casing, put it on a hard drive dock (USB to SATA) and its doing the same thing...
JA: Anything else I can tell the Computer Technician before I connect you two?
Customer: That's it.
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and connect you two.
Submitted: 9 months ago.
Category: Computer Hardware
Expert:  michelleclive replied 9 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted. does it beep or you get clicking sound from the hard drive?
Customer: replied 9 months ago.
Just beeps.
Expert:  michelleclive replied 9 months ago.
We need to identify what is bad the hard drive or the usb sata circuit board.
Customer: replied 9 months ago.
Ok.
Expert:  michelleclive replied 9 months ago.
Do you have a good known spare usb sata card or a spare laptop where you can connect the harddrive and boot up with a usb flash drive or a bootable disk.
Customer: replied 9 months ago.
I do have a laptop. I can talk to you via my phone's internet. What would I need to do to boot from a flash drive?
Expert:  michelleclive replied 9 months ago.
you need to create a bootable flash drive then you can try to boot from the usb drive.
Expert:  michelleclive replied 9 months ago.
http://www.instructables.com/id/How-to-Create-a-Bootable-USB-Drive-Without-Using-A/
Customer: replied 9 months ago.
I don't have an installation cd. My laptop has an internal backup drive.
Expert:  michelleclive replied 9 months ago.
Did you check the link i gave how to create usb bootable?
Customer: replied 9 months ago.
Yes. Step 2 requires an installation dvd.
Customer: replied 9 months ago.
*internal recovery drive
Expert:  michelleclive replied 9 months ago.
try to create a dos bootable or from the current windows it will create a bootable usb drive.
Expert:  michelleclive replied 9 months ago.
what operating system you have on the computer?
Customer: replied 9 months ago.
It came with Vista but I have Win 7
Expert:  michelleclive replied 9 months ago.
not a problem
Customer: replied 9 months ago.
Is there a "by phone" option?
Expert:  michelleclive replied 9 months ago.
yes there is and its an additional service do you want me to send you the offer?
Customer: replied 9 months ago.
Yes please.
Expert:  michelleclive replied 9 months ago.
i have send you the offer.
Expert:  michelleclive replied 9 months ago.
http://www.howtogeek.com/136987/how-to-create-a-bootable-dos-usb-drive/