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Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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My new Dell XPS won't play my Blu ray movies, how do I correct

Customer Question

My new Dell XPS won't play my Blu ray movies, how do I correct this problem?
Submitted: 8 months ago.
Category: Computer Hardware
Expert:  Jason Jones replied 8 months ago.
Hello,I am the person that will be helping you today.May I ask for the full brand name of your Dell XPS?I will be standing by, looking forward to your response.Thank you,Jason
Customer: replied 8 months ago.
I just bought a Dell XPS 8900, I can't get it to play blu ray movies, can you help me.
Customer: replied 8 months ago.
Dell 8900
Customer: replied 8 months ago.
This is my 2nd charge for payment and I still have no answer from everyone my email or phone call
Expert:  Jason Jones replied 8 months ago.
Hello,I am sorry, but it seems that I was not given notification of your message until just now.Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.Thank you,Jason