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Richard
Richard, Computer Specialist
Category: Computer Hardware
Satisfied Customers: 31250
Experience:  Repairing computers for over 15 years
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I want to start my computer but it's completely not

Customer Question

Hi..yes i want to start my computer but it's completely not starting.
Submitted: 8 months ago.
Category: Computer Hardware
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you start the computer and keep tapping F8 until you get to a menu where you will see options such as Safe Mode ect.

Are you able to get to this menu?

Please let me know.

Customer: replied 8 months ago.
Expert:  Richard replied 8 months ago.

Thanks

Choose Advance Boot Options, then last known good configuration

Let this complete and when it does, tell me if it then starts please

Customer: replied 8 months ago.
It starts but brought the usuall error blue screen
Expert:  Richard replied 8 months ago.

ok, this blue screen, do you see an error code like 0x3434343?

If so, can you tell me the code please

Customer: replied 8 months ago.
No i could not....
Expert:  Richard replied 8 months ago.

ok, whats the exact wording on this blue screen please?

Customer: replied 8 months ago.
All it days is the restart system can't restore automatically.
Expert:  Richard replied 8 months ago.

ok, start the computer tapping F8 until you get to the menu and choose Safe Mode Command Prompt

This should bring you to a screen you can type

Are you able to get to this?

Customer: replied 8 months ago.
i did but it restarted
Expert:  Richard replied 8 months ago.

What is the make and model of the computer?