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Shefin, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 4831
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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Help! ASUS K501UX 15-inch Gaming Laptop (Intel Core i7

Customer Question

Help! ASUS K501UX 15-inch Gaming Laptop (Intel Core i7 Processor, 8GB RAM, 256GB SSD Hard Drive. Froze and will not power up, chord and battery appear normal, power button not functioning. just past 30 day return policy with amazon.***@******.***
Submitted: 7 months ago.
Category: Computer Hardware
Expert:  Shefin replied 7 months ago.


Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Remove all external devices, CDs, AC Adapter and battery from the computer. Keep the AC Adapter and battery unplugged.
Hold the power button down for 20-30 seconds. (Nothing will appear on the display and none of the lights will light up.)
Plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).
Normally power on the notebook.
If the unit does not power on, remove the ac adapter and insert the battery into the system.
Plug the ac adapter back into the system, the battery charging indicator light will light up.

If the issue persists, or you have any questions, please be back and let me know.

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Thank you!

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