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Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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My magic is not working?

Customer Question

My magic jack is not working ?
Submitted: 9 months ago.
Category: Computer Hardware
Expert:  Tim replied 9 months ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

Customer: replied 9 months ago.
I ,am a old time I cant afford this where is my help for my money?
Expert:  Tim replied 9 months ago.

I'm here to help you now, you need to provide more info Doug, or I can't help you.

Customer: replied 9 months ago.
Where is my help ????
Customer: replied 9 months ago.
What do you want ??
Customer: replied 9 months ago.
What are you doing to fix my problem?
Expert:  Tim replied 9 months ago.

Doug, how do you expect me to know the problem with out you telling me more than your magic jack is not working. If you are wanting to contact magic jack directly call them @ (1-***-***-****). If you need tech support, I can help.

Expert:  Tim replied 9 months ago.

Doug, you are giving me no useful information as to what the problem even is, i'm going to send you in for a refund, and disengage from this conversation. You probably mean to be contacting the makers of magicjack and not us.

Customer: replied 9 months ago.
I paid you $ 41 $ now you want $ 35 $ whats the deal ?
Expert:  Tim replied 9 months ago.

I did not ask for a dime more Doug, you will be getting a full refund.

Expert:  Tim replied 9 months ago.

I sent you in for your refund, please call magic jack direct.

Expert:  Chris L. replied 9 months ago.

sending to customer service