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Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.
John there are a few ways to trouble shoot this, i've had to do it many, many times. Can i offer you a call and we can run through what may be the issue?
Have you tried shorting the connectors out?