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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 187
Experience:  Working to keep PC-type computers working since 1988.
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Cant the ethernet on my verizon fios to connect to magic

Customer Question

cant the ethernet on my verizon fios to connect to magic jack
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: thats just it. I conect the magic jack properly but the router isnt picking up theres anything plugged in.
JA: Is there anything else the Computer Technician should be aware of?
Customer: not that i know of
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 11 months ago.
Category: Computer Hardware
Expert:  Tim replied 11 months ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

Expert:  Tim replied 11 months ago.

Can you get the magic jack working directly with your computer so we know it works?

Expert:  Tim replied 11 months ago.

Probably a rule on the firewall causing this,

Expert:  Tim replied 11 months ago.

And which Magicjack is it?

Customer: replied 11 months ago.
i tried it on my computer and it works. however even when i plug it directly into the routers usb port it doesnt show up on the router as if anything is plugged in while at the magic jack the power light goes on. same for all 4 ethernet ports.
Customer: replied 11 months ago.
magic jack express. yes it must be something with the firewall.
Expert:  Tim replied 11 months ago.

It is. I can remote in so we can set it to the DMZ if you like

Expert:  Tim replied 11 months ago.

DId you want remote help?

Expert:  Tim replied 11 months ago.

I Need to go run an errand for about 15-20 minutes, and will be back to check on you. I believe all that needs to be done is have that magic jack placed inside the DMZ of the router.

Expert:  Tim replied 11 months ago.

Just let me know what parts you are stuck on, or if you need remote hands.

Expert:  Tim replied 11 months ago.

i'm back, let me know what help you need.